Cm status message sent event type code 16 xfinity

Cm status message sent event type code 16 xfinity. Aug 26, 2021 · When I reboot my modem (MB8611) I start out with a decent connection, but then I get a steady stream of Event Type Codes 4,16,21,22,24 relating to the OFDM channel, and eventually my SNR on that channel drops from around 40 to 0. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Dec 16, 2023 · 1) Make sure the coaxial cable is tightly connected. Advanced Information. Nov 28, 2023 · The recommended level is between -10dBmV to 10dBmV. For a few months now, my modem (Arris Surfboard SB8200) has been dropping DOCSIS 3. Started Unicast Maintenance Ranging - No Response received - T3 time-out Jan 22, 2024 · Click "Sign In" if necessary. I am also seeing the following in the modem logs. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3. Downstream SNR Level: Good. Nov 24, 2023 · Starting on the 21st we have had consistent UCD invalid or channel unusable critical logs appearing in the modem event log, which in turn cause a CM-STATUS message sent. Once there, type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list to send us a message with your full name and address. (I removed the "MAC" data from the records): Aug 11, 2022 · I have a SB8200 modem and the signal has been dropping and the modem reboots on its own. CM detects the presence of A/C Power for more than 5 seconds and has returned from backup battery to operating on A/C power. That being said, outside after [Edited: "Guideline Violation"] the maintenance supervisor (that the tech called because he Jul 26, 2023 · Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near May 1, 2023 · Apr 30 2023 15:22:26 Notice (6) CM-STATUS message sent. Replaced back to 6190 did not have issues but was not getting full bandwidth I was paying for. The event log also show a bunch of CM-STATUS message sent. <tabindex=-1>Upstream OFDMA Channels. ;CM-MAC=00:00:00 Feb 16, 2019 · This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. &nbsp; Current status and log attached. Some days they are higher. DpUQLnTK. Event Type Code: 16; Chan ID: 29; DSID: N/A. Hello, been seeing lots of uncorrectables on my home network. png ‏258 KB. Event Type Code: 16; Chan ID What do the CM-STATUS event codes mean? Internet went down last night right at 8pm for a few minutes and the next morning I checked the modem and the logs. They cut the internet cable on the pole, added a splice and they rehung the cable on another pole. Jan 25, 2024 · Netgear CM2050V modem. Event Type Code: 24" are being logged. ;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1. May 22, 2024 · XFINITY sets their own power level standards and TYPICALLY you guys are WAY under what most modem manufacturers call for. Event type code 24 is FEC recovery on that profile. 0 Kudos. - As you are typing a drop-down list appears. Here are the messages in the event log, note that the start of the log is after factory resetting the modem as a troubleshooting step. Feb 25, 2022 · To send a "Peer to peer" message: Click "Sign In" if necessary. Closed. Follower. Event Type Code: 16 to also appear. 0 (green light) after a few minutes. Event Type Code: 16 and CM-STATUS message sent. • Click the "New message" (pencil and paper) icon. Warning (5) Warning (5) Dynamic Range Window violation. 0. As you are typing a drop-down list appears. Hi all! I bought a Netgear CM2050V mode to take advantage of the high speeds available in my area (1200Mpbs up/200Mbps down). • Type your message in the text area near the bottom of the window. • Click the "Peer to peer chat" icon. Enter the new start frequency and restart the cable modem for it to take effect. Message 1 of 2. For the past few weeks, I've been having issues with random upstream packet loss along with T3 timeouts. Sep 15, 2023 · Over the past few weeks we've had frequent issues of bursts of MDD timeouts causing packet loss and streaming media to drop/stutter. 1;" To send the Nov 26, 2022 · I have been running my own Arris SB8200 for a couple of years now, with no issues. Jan 20, 2013 · The Comcast Tech has been great but we are at a stand still with the MB8611 and the connection issues. I chatted with an xfinity agent and rebooting my modem and router is not and will not solve the issue. Sep 18, 2023 · Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3. Event Type Code: 20; Chan ID: 37 and CM Mar 21, 2022 · Time: Priority: Description: 2022-03-21, 15:25:06: Notice (6) CM-STATUS message sent. ;CM-MAC=;CMTS-MAC=;CM-QOS=1. I have already had a tech to replace lines in the house as well, worried it’s the lines 1 day ago · Cable modem upstream being impacted daily by a Comcast network issue. ;CM-MAC= steps please Dec 12, 2022 · I am attempting to focus on the event around 11:40 AM on Dec 12, 2022. Notice (6) CM-STATUS message sent. 8 dB 0 0 4 Locked Nov 24, 2022 · Past Netgear Modem event Log: The following is the event log from the recently installed Arris modem: "CM-STATUS message sent. I've had multiple tech appointments, and each person has said different things could be the cause of the problem Oct 1, 2021 · Instead, type "Xfinity Support" there • - As you are typing a drop-down list appears. This time I looked in the SB8200 event log and saw a long list of repeating "CM-STATUS message sent. Event Type Code: 24 May 01 2023 08:58:42 Notice (6) DS profile config update. Anyone know anything about these? Included event log and current power levels and what not. May 28, 2024 · But it has been happening every 4 or 5 days since then, including earlier this morning. Any ideas on the issue? 4/6/2024. May 12, 2024 · When you get a chance, can you send us a direct message? To send a direct message: Click "Sign In" if necessary • Click the "Direct messaging" icon near the top right of the page • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. I was previously using the xfinity modem/router combo, but I couldn’t analyze the logs, so I got a brand new modem and router. The "Xfinity Support" graphic replaces the "To:" line. 9 dB 0 0 3 Locked QAM256 537000000 Hz 8. MAC Removal Event. Event Type Code: 24 OR it most frequently has the EVENT CODE 16 followed within a minute by the EVENT CODE 24 There are no T3 or T4 timeouts in the eevent log, just 16's and 24's over and over. Jul 15, 2001 · Event type code 16, is the loss of FEC lock for an OFDM profile. Apr 15, 2024 · Instead, type "Xfinity Support" there. The Connection status screen does not. You can show them all the documentation in the world proving it, but if you’re the first person to notice an issue with the node you’re on, you’re stuck with the issue till others report it SMH. ;;CM-QOS=1. Instead, type "Xfinity Support" there. ;CM-MAC=REDACTED;CM-MAC=REDACTED;CM-QOS=1. Ditto This. 1; Sat Jan 01 21:50:15 2022 Notice (6) CM-STATUS message sent. Most recent messages from the Event Feb 24, 2024 · 9. ISP tech was unsure about the errors. Select "Xfinity Support" from that list • - An "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it Nov 23, 2022 · Recently upgraded to 800 Mbps plan but not getting close to that per speed test. 0 for varied times (10, 20, 30 minutes etc. Jul 13, 2023 · The "To:" line prompts you to "Type the name of a person". I checked the event log of the modem and I am seeing the errors “SYNC Timing Aug 3, 2021 · Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Mar 26, 2021 · Numerous Uncorrectables. Event Type Code: 16; Chan ID: 41: Wed Mar 09 11:22:55 2022 But I have tried three different splitters (CommScope from Comcast, and two Jun 21, 2022 · The "To:" line prompts you to "Type the name of a person". It is June 13th and the readings today on all four channels are 51. they usually swap but sometimes it is the same Code number. Aug 11, 2020 · 16:23:33 Mon Jun 14 2021 : Notice (6) CM-STATUS message sent. May 22, 2024 · • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message Oct 25, 2023 · • The "To:" line prompts you to "Type the name of a person". I've been trying to troubleshoot but can't seem to find anything else I can do in my setup to fix it. 2) Remove any unnecessary splitters. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2. Event Type Code May 27, 2023 · Intermittent Internet Issues. 1; 4/6/2024. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1. Nov 3, 2021 · Event Type Code 16 and 24. The higher values are when the power is properly Jan 12, 2023 · CM-STATUS message sent. Can’t stand Comcast. 1 modem - current connection status below. Hey everyone, I am currently facing some rather annoying internet problems. 0 dBmV. This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Event Type Code: 22; Chan ID: 37, CM-STATUS message sent. Event Type Code: 24; Chan ID: 37, CM-STATUS message sent. Note the recorded power fluctuation and the recorded, I believe relational, packet loss and logs. Dynamic Range Window violation. A number of these are OFDM related. 9 dB 0 0 2 Locked QAM256 531000000 Hz 8. Modem is an SB8200. CM Status: Downstream Status: Upstream Status: Refresh Save Cable Diagnostic Info. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1. ;CM-MAC= [Edited: "Personal Information"];CMTS-MAC= [Edited: "Personal Information"];CM-QOS=1. Dec 3, 2017 · <tabindex=-1>Startup Procedure. Power levels look good (downstream running 0-4dbmv). 9 dB 0 0 1 Locked QAM256 525000000 Hz 8. 11. Event Type Code: 22 notices. Aug 6, 2023 · CM1200 Random disconnects, plenty of uncorrectables as well. The speeds in the cable were reaching the appropriate levels and he even showed that to me to confirm. Would be fine for first couple hours than random drops. 0-GA-11-NOSH) worked perfectly fine in Maryland for 7+ years. 1;" Had truck roll yesterday and technician came into house with a small meter and said he could read all of the settings as soon as he arrived and things were good. Event Type Code: 16" and "CM-STATUS message sent. 1; Sun Sep 17 12:34:59 2023 (Notice (6)) CM-STATUS message sent. Jan 5, 2024 · The "lag" (mainly packet loss) occurs when my modem is pushed out of docsis 3. Jul 6, 2022 · Hi everyone. Select "Xfinity Support" from that list. Watching the modem whenever it switched to DOCSIS 3. Went back to the 8200. 4) Contact your service provider for troubleshooting help. Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live Jul 8, 2021 · "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3. <tabindex=-1>Downstream OFDM Channels. Almost every day around dinnertime (5PM EST and onward) I will lose internet for around 2 to 4 minutes, once or twice per hour. Frequency start Value. All other downstream channels are 35-39 SNR. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3. 1. Event Type Code: 24; Chan ID: 193. Jan 21, 2024 · Sat Jan 20 21:28:50 2024 Notice CM-STATUS message sent. Feb 16, 2023 · MAC=0. I am an Official Xfinity Employee. That said, the uncorrectables are slightly concerning too as they seem very high. May 2, 2024 · Hello, I could use some help with what has been a very challenging home internet issue. What this is causing is every 20 or so minutes there is a hiccup in the connection, causing a outage for brief moments frequently. 1 that's when issues seemed to come up. Type your message in the text area near the bottom of the window. 2021-11-03 12:30 PM. 5 dBmV 41. At first, he said the modem (Motorola MB8611) was not compatible with gigabit internet, but I showed him on the website that Feb 28, 2022 · Activated and the following day drops drops drops. This occurs all day. Daware. I try to play games, but it's been pretty difficult ever since this issue May 1, 2024 · CM-STATUS message sent. May 3, 2023 · Our internet has been like this for almost 2 years now. I've currently replaced modems, routers, and cables from desktop to the wall. Periods where the dBmV is lower and less clustered is the amp malfunctioning. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. ;CM-MAC=REDACTED;CMTS-MAC=REDACTED;CM-QOS=1. Event Type Code Mar 20, 2024 · Here's all the downstream & upstream info from my modem (really hoping a Comcast employee sees this and takes pity on me): DOWNSTREAM: Channel Lock Status Modulation Channel ID Freq. May 6, 2020 · Still trying to get Xfinity to do something. Every 3 or 4 minutes the modem has either a CM-STATUS message sent. I have been seeing a ton of uncorrectables and have had a lot of intermittent latency. I have to add that, we live were hurricane Ida ripped through. In this case (typical) the highest profile 3 is the one going impaired. Started Unicast Maintenance Ranginq - No Response received - T3 time-out;CM-. Event Type Code: 24 notices and the occasional CM-STATUS message sent. 1;CM-VER=3. The modem will then stay in docsis 3. Dec 19, 2023 · CM-STATUS message sent. 3) Replace any required splitters. The packet loss goes on for about 10 seconds as this process takes place. The recommended level is from 30 to 55dBmV. Event Type Code: 16; Chan ID: 45; DSID: N/A; MAC Addr: N/A; May 14, 2022 · CM-STATUS message sent. 1 mbps while my download speeds stayed consistent. The event log shows multiple errors. This seems to be when the issues started to happen. ;CM-REDACTED;REDACTED;CM-QOS=1. • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. 1 Apr 8, 2023 · Fri Apr 07 16:18:23 2023(Notice (6))CM-STATUS message sent. CM-STATUS message sent. This is a graph of the Downstream Power Levels. Sep 12, 2022 · He plugged directly into the back of our modem with his tool and saw the speeds were only reaching 200 down and 8 up. May 18, 2020 · House desktops and TVs all hardwired with home run connections to aggregating PCs<->Gig-E switch <-> router<->cblmodem. 1 (blue light), but switches back to DOCSIS 3. Instead, type "Xfinity Support" there • - As you are typing a drop-down list appears. 3dBmV). Numbers and logs from my modem. ) before trying to reconnect to the 3. 1 downstream connection and reverting back to 3. Upstream Power Level: Bad. 1 May 21, 2019 · Time Priority Description 12:24:42 Tue May 21 2019 Notice (6) CM-STATUS message sent. ; Fri Apr 07 16:17:55 2023(Warning (5))RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW; Aug 31, 2021 · I'm also getting a lot of CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3. 1 Feb 28, 2022 · 02/27/2022 15:57 74010100 6 "CM-STATUS message sent. I'm not getting that! I've spent hours over the past several days with Comcast Tech Support (phone and chat). 10:19:11 3 16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC= [Edited: Personal Information];CMTS-MAC= [Edited: Personal Information];CM-QOS=1. 1; Feb 17, 2022 · DOCSIS 3. ;CM-MAC=removed Jan 2, 2022 · Sat Jan 01 21:50:16 2022 Notice (6) CM-STATUS message sent. 9 dBmV 41. Acquire Downstream Channel: 639000000 Hz Locked. Event Type Code: 22; My Motorola MG8725 has started having connection errors in the last few weeks (CM-STATUS message sent. Mar 10, 2024 · To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected Sep 30, 2022 · I have been just dealing with issue as it is better on some days so I limit my online gaming to those days. Motorola MB8611 DOCSIS 3. Sep 15, 2023 · I'm getting daily reset commands listed in the log every day between 0300 and 0400. &nbsp; For the past 3 months at random moments throughout the day, my internet will become unavailable requir Aug 30, 2023 · It originally started with my Arris SBG10, everything would be fine until randomly my upload speeds would completely tank to less than . 19:30:20 Sat May 20 2023 . 1; 10:26:56 Web May 3 2023 : Notice(6) May 4, 2022 · 19:29:57 Wed May 4 2022 . Below is the current Event Log. CM operating on battery backup. 1 Downstream Dropping, Event Type Codes 20 and 22. These issues have been an almost nightly occurrence and at best will show around 6% packet loss, with the worst being closer to 50%. Event Type Code: 17: Feb 21 2023 13:32:38: Critical (3) SYNC Timing Synchronization failure - Loss of Sync: Feb 21 2023 13:32:40: Notice (6) CM-STATUS May 26, 2024 · Here are the detailed steps to direct message us: • Click "Sign In" if necessary. Feb 6, 2021 · To add to this post, my modem log is filled with these errors: CM-STATUS message sent. CM returned to A/C power. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The past 3 days I've been getting these errors constantly while having upstream issues. Feb 25, 2022 · CM-STATUS message sent. Event Type Code: 16; Chan ID: 193. Feb 23, 2023 · CM-STATUS message sent. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it Mar 22, 2024 · • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message Jul 19, 2023 · Recieving T3 Time outs, Event type Codes: 5, 16 and 24 intermitten disconnects from internet Hello, I've been trying to diagnose a long standing internet problem at my residence. Upstream Status: Bad. Rebooting solves the problem (temporarily). CM detects loss of A/C Power for more than 5 seconds and the CM is operating on battery backup. 2022 Notice (6) CM-STATUS message sent. I have been researching common issues and I believe (but am not entirely sure) that the modem is receiving too much power on the upstream bonded channels. ;CM-MAC=<deleted>;CMTS-MAC=<deleted>;CM-QOS=1. EDIT: removed MAC addresses. <tabindex=-1>Downstream Bonded Channels. Event Type Code: 22;) and the downstream lock indicator begins flashing within an hour or so after rebooting. Event Type Code: 16 OR it has a CM-STATUS message sent. Startup Procedure. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3. Event Type Code: 24 Apr 30 2023 20:07:21 Critical (3) No Ranging Response received - T3 time-out Apr 30 2023 20:09:03 Notice (6) CM-STATUS message sent. Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon) Click the "New message" (pencil and paper) icon. . Xfinity checked my lines today and area nodes and found all to be good. <tabindex=-1>Upstream Bonded Channels. Event Type Code: 16; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3. I'm also experiencing intermittent Feb 14, 2024 · 09:13:04 Wed Feb 14 2024 : Notice (6) CM-STATUS message sent. Oct 25, 2023 · Event Type Code: 22;) and the downstream lock indicator begins flashing within an hour or so a My Motorola MG8725 has started having connection errors in the last few weeks (CM-STATUS message sent. Downstream Bonded Channels Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables 5 Locked QAM256 549000000 Hz 8. 10. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3. After a couple of calls with Xfinity tech, who were very nice, I was told there's nothing May 25, 2024 · Click "Sign In" if necessary. To send a direct message: Click "Sign In" if necessary • Click the "Direct messaging" icon near the top right of the page • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. To get started, please use the chat icon in the upper right to enter Direct Messaging. An "Xfinity Support" graphic replaces the "To:" line. My modem is connected to the cable coming into the house with only a short cable, barrel connector, and a 5-1000 Aug 10, 2023 · CM-STATUS message sent. Jun 27, 2023 · Intermittent Upstream Packet Loss. This has been occurring for a couple of weeks but seems more frequent now. 1; 10:26:52 Web May 3 2023 : Critical(3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1. 1; 16:24:06 Mon Jun 14 2021 : Notice (6) CM-STATUS message sent. 1 into 3. 1; If you still have the Apr 29, 2023 · Can you send us a direct message. After a lot of reading-up on modem signal levels, I am questioning my downstream OFDM SNR - its 30-31 db. Recently, I noticed that after I restart the modem, the download starts off in DOCSIS 3. Event Type Code: 16; Chan ID: 33; OFDM/OFDMA Profile ID: 0 1 2 3. RNG-RSPCCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM. 2021-11-04, 16:18:40 Notice (6) CM-STATUS message sent. Some time back i noticed an Xfinity contractor in my yard. Sep 17, 2023 · Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. For example speaking to Arris support on this SB8200, they said power levels should be 45-50 dbmv. • Click the "direct messaging" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. Event Type Code: 24: Feb 21 2023 13:32:27: Critical (3) SYNC Timing Synchronization failure - Loss of Sync: Feb 21 2023 13:32:30: Notice (6) CM-STATUS message sent. - An "Xfinity Support" graphic replaces the "To:" line. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Aug 12, 2020 · I misspoke. I switched to a Netgear CAX30 to try to remedy the problem with no luck, I see the exact same problem (intermittently, around 5-10 times per day) with the Nov 28, 2023 · Let me preface this by saying that an Xfinity tech came out to my address, checked my equipment, and verified it was fine. May 3, 2023 · CM-STATUS message sent. Jan 20, 2024 · Here's the detailed steps to direct message us: • Click "Sign In" if necessary. When I first started looking into it, I was seeing Oct 25, 2023 · Wednesday, October 25th, 2023 12:02 AM. 1; May 4, 2023 · To send a "Direct Message" message: Click "Sign In" if necessary; Click the "Direct Messaging" icon at the top of the page (looks like a text bubble) Click the "New message" (pencil and paper) icon; Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Any help or guidance I can give Xfinity would be greatly appreciated. my router (Reyee WiFi 6 Router AX3200) and this modem (Arris SB8200 D31CM-PEREGRINE-1. Thank you for any insight. Jan 6, 2023 · as i type it is working fine at the moment and modem shows this info: Apply Cancel. May 01 2023 09:04:04 Notice (6) CM-STATUS Over the past 3 weeks, xfinity has completed upgrades in my area and communicated them to me. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile The readings have been getting higher as the outdoor temperature rises. Priority . Press Enter to send it. Frustratingly, our entire neighborhood has constant internet drops and TV signal drops after the upgrades. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1. Description . Upstream power is poor (59. Critical (3) MAC=. Apr 10, 2022 · • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Mar 3, 2024 · Our team will be glad to take a look at this in more detail and help however we can. Event Type Code: 20 and CM-STATUS message sent. DS Chan ID: 193. As the title suggests, I am having issues with my Arris S33 modem frequently disconnecting. The did find a loose 75 ohm terminator on my splitter and they removed my splitter and just used an inline connector instead. Current Time: Tue Nov 28 15:24:18 2023. I am a part of the next gen upgrades. 1;" "CM-STATUS message sent Sep 17, 2023 · To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Event Type Code: 5; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A. Event Type Code: 24; Chan ID: 29; DSID: N/A and CM-STATUS message sent. May 26, 2023 · My speed drops from ~480Mbps to ~90Mbps after roughly 24 hours consistently. "CM-STATUS message sent. Here are the logs from my Arris S33 modem. . Event Type Code: 4; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID Feb 19, 2022 · Looks like it WAS an upstream issue. Eventually, Comcast declared that that modem is not suppported for their high speed plans. ; can you please send me a private message to Xfinity May 16, 2023 · Time . Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3. TP-Link AC 1750 router (modem indicates gigabit connection - green light) Wired connection (tried direct to modem - made no difference in speed test results). May 1, 2024 · CM-STATUS message sent. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. ut lt wv yp yb uq wr ie oz mv